How is Freight calculated?
Shipping is calculated at checkout based on the weight of your order and where it's going. We compare our carriers and show you the most economical option for your address, so the price you see at checkout is the price you pay.
We ship with Australia Post and Aramex. Some destinations and weights are better served by one than the other, and that choice is made automatically for you.
Ordering in bulk
Both carriers charge a base rate plus a weight component, so the cost per kilo comes down as your order gets bigger. If you're stocking the pantry, one larger order usually works out cheaper per kilo than several small ones.
How long will it take?
We pack and dispatch most orders within 2 to 3 business days, often sooner. Our warehouse is in Byron Bay on the North Coast of NSW, so transit runs a little longer than it would from a capital city.
Once your order leaves us:
- Eastern seaboard (NSW, VIC, south-east QLD): 1 to 3 business days
- Inland and regional areas: 4 to 5 business days
- Remote parts of SA, TAS, WA and NT: 10 to 14 business days
These are carrier estimates, not guarantees. Weather, public holidays and route changes can all add time.
Tracking your order
You'll get a confirmation email when your order is packed, then tracking details as soon as the carrier scans it. If tracking hasn't moved after a few days, get in touch and we'll chase it up for you.
Warm weather and heat-sensitive items
Chocolate, oils and some skincare can suffer in transit during summer, and we can't control the temperature once a carton leaves our warehouse. It's worth keeping this in mind for longer routes in the warmer months. If something arrives in poor condition, send us a photo and we'll sort it out.
Picking up your order
Local to us? You can choose Pickup at checkout instead of paying for freight.
Pickup orders still need to be picked and packed, so please wait until we email you to say your order is ready before coming in. We'll let you know where and when to collect it.
Large or bulky orders
Drums, bins, pallet quantities and anything unusually heavy are quoted separately. Email onlineorders@santosorganics.com.au and we'll arrange a freight quote for you.
Something not right?
If your order arrives damaged, incomplete or later than expected, email onlineorders@santosorganics.com.au or call 02 6685 4579. We'll make it right.
