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eCommerce Assistant

About Santos Organics

Santos Organics is a pioneering environmental not-for-profit social enterprise using organic food and natural, ethical products to fund social and environmental projects. Operating in the Byron Shire for over 40 years, we are the original good food shop supporting our community with organic wholefoods and conscious shopping options, creating a positive impact on the health of our community and the environment.

Job Summary

  • Permanent Part-time - 15 hours/week over 2 days.
  • Support the Ecommerce Manager twice a week with the Santos Organics website and online shop. 
  • Primary duties include supporting the Ecommerce Manager with weekly tasks and adding new products and descriptions to Shopify. 
Your key responsibilities will include:
  • Support the eCommerce Manager across Shopify.
  • Website content updates as required, including enrichment and product description.
  • Support with website photos.
  • Edit Facebook and Instagram Shop.
  • Assist with product and collection launches online.
  • Support the execution of eCommerce initiatives.
  • Work collaboratively with the eCommerce Manager to effectively communicate work in progress and action.
  • Work collaboratively with teams across Santos website/online shop.
  • To creatively work with content and aesthetics for digital platforms.
  • Assist the Warehouse with the processing of stock shipments, including picking, packing, invoicing, labelling, and dispatching orders when required.
  • Stock availability updates.
  • Customer service via phone and email.
To be successful in this role, you will have the following skills, knowledge, and attributes:
  • Previous experience within a retail environment 
  • Ability to multitask with a high attention to detail 
  • Self-motivated and driven 
  • A willingness to learn and develop your skills
  • Proficiency in Google Docs, Facebook and Instagram
  • Ability in Shopify and Klaviyo is preferred but not essential
  • Proficiency in DEAR is preferred but not essential
Benefits and perks:
  • An amazing instore discount
  • A free drink from our cafe each day you're on shift
  • Investing in your professional development and growth
Australian Permanent Residency or Citizenship is mandatory.

Santos Organics is an equal opportunities employer, and we welcome and encourage people from all cultural, ethnic, gender, sexual orientation, and ability backgrounds to apply for positions with our team.

Reporting: You will be reporting to the Ecommerce Manager.

Retail Level 1 - Permanent Part-time, plus superannuation (15 hours per week over two days). 

How to apply: Please send your resume to and a cover letter outlining your suitability for the role and how your experience matches the skills and experience outlined above.

What happens next?
Thanks for thinking of Santos Organics as your next workplace. We appreciate your interest, but unfortunately will only be able to get in touch with our shortlisted candidates. If we think you could be a good fit, we will contact you to arrange an interview.