Christmas 2020 Delivery Details
Please place your order well before the cut-off dates listed below. If you have any concerns about delivery please call us on 02 6685 5685. We want to ensure you don’t get caught out, freight companies close down and leave parcels in their warehouse over the holiday period.
Cut off for online orders
Remote/ regional and NT 30th November
Perth 7th December
Hobart and Launceston 7th December
Melbourne, Geelong, Adelaide 15th December
Townsville Cairns 15th December
Sydney, Canberra, Sunshine Coast, NSW South Coast, Tamworth, etc. 15th December
Brisbane, Central Coast 18th December
Gold Coast and Northern Rivers 17th December
Byron Bay 17th December or select ‘pickup’ when ordering online, our warehouse is open till the 24th Dec.
This doesn’t mean you can’t order past these dates, just that there is no guarantee you will receive goods before Christmas. We generally contact customers on an individual basis if we think there is a risk of you not receiving your goods and will either send or hold up until January after consulting with you.
Our warehouse and office will also be closed over the holiday period from 24th Dec to 2nd Jan.
How is Freight calculated?
The Santos Online Store provides 2 options for delivery to our valued customers. We aim to provide you with the most economical and/or fastest method depending on where you are and how much you order. Some destinations or weights are better served by Australia Post, others by the courier companies.
How long does it take?
We, at Santos, endeavour to get your order packed and out the door within 2 to 3 days of you placing it*, often sooner. Our warehouse is located in a small town on the North Coast of NSW so this does impact on delivery times as we are not in a major city. Most destinations along the eastern Seaboard would be served within 1 to 3 days of leaving here but as you head further west or off major routes that would extend to 4 – 5 days. Parts of South Australia, Tasmania, Western Australia and Northern Territory could take 10 – 14 working days. This needs to be considered as we can’t guarantee the temperatures/conditions once the carton leaves here.
Australia Post is quite economical for parcels up to 20Kg in New South Wales, Victoria, parts of Queensland, and especially for country or remote destinations all over Australia.
There is a base charge plus a per kilo charge. You will maximise your Australia Post charges by ordering over 10kg and spreading that base charge out.
Parcels over 20kg CANNOT be sent by Australia Post, and will be sent by road instead.
Fastway Couriers are the best option if you are in the local region to us and generally very competitive for average orders of 10-25kg through major cities and towns in the eastern and southern states.
They also have a variable base charge per carton (or sack) and this will cover up to 25kg, 10kg or 5kg depending on where you live and the total weight of your order. Excess charges apply for every 5kg or part there of when base rates only cover 5 or 10kg.
Free Shipping – Northern NSW & Gold Coast
Santos Organics is currently offering Free Shipping to some of the larger towns and suburbs in Northern NSW & the Gold Coast. Free shipping is available to the towns and suburbs outlined in the link below when the value of the online purchase is $200 + and the weight of the order is 25KG or less.
If your town or suburb is NOT listed, we, unfortunately, cannot offer Free Shipping. However, you can always pick up your online order from the Byron Bay Warehouse.
Which Towns & Suburbs Are Included?
Check the link below for a detailed list of towns and suburbs.
Some locations included are Byron Bay, Mullumbimby, Bangalow, Murwillumbah, Yamba as well as Queensland towns and suburbs, Broadbeach, Mount Tamborine, and Coomera.