Placing your order via email or phone during the COVID-19 pandemic – locals only

All three Santos Organics stores are open as normal, as we are an essential business. We have set up hygiene stations and social distancing measures throughout our stores, so you can feel safe when shopping with us. However, there may be circumstances that cause you unable to visit our stores, for example if you are feeling unwell or choose to self-isolate fully.

If you are local to the Byron Shire or Mullumbimby and can’t visit our stores for any reason, we have decided to offer you the option of placing your order with our stores via email or phone. Email orders and curb-side pickups are preferred, however we can also receive your order over the phone and help arrange home delivery if needed (more details below).

Please follow the below steps to proceed with your email order:

  1. Select your nearest store (contact details for all 3 stores below)
  2. Draft an email to your nearest store, ensuring you include all the following details:
    • Your first name and last name
    • Your phone number
    • Your complete address
    • Your shopping list including as much detail as possible (product name, brand, package size, quantity)
    • For curb-side pickup outside our stores, please specify your requested pick up day & time, and the team will confirm or set up another time
    • If you are unable to pickup your order we can arrange a delivery through a third-party delivery service for you at your expense – please indicate in your email if you prefer home delivery (see more details below)
    • FYI you will need a credit card to pay for your order, your payment will be processed over the phone once you have approved the order value
  3. Send your email and wait for a confirmation via email or phone call
  4. Please note we may need to clarify your order over the phone, and may not have all your requested items available
  5. Your payment will be processed over the phone once you have approved the order and final amount

Contact details for our stores:

Byron Bay – 105 Jonson Street

  • Email: orders-byron@santosorganics.com.au
  • Phone: 02 6685 7071
  • Home delivery available via third party delivery service, their fee will charged at drop off using Square (credit card facility) – cost of delivery is $10 within a 10km radius of the Byron store (for delivery to other locations please call us to discuss)

Arts & Industrial Estate – 3 / 7 Brigantine Street, Byron Bay

  • Email: orders-warehouse@santosorganics.com.au
  • Phone: 02 6685 5685
  • Home delivery available via third party delivery service, their fee will charged at drop off using Square (credit card facility) – cost of delivery is $10 within a 10km radius of the Industrial Estate store (for delivery to other locations please call us to discuss)
  • If your order includes non-perishable items only we can ship from our Industrial Estate store via Fastrack for a $7 flat fee

Mullumbimby – 51 Burringbar Street

  • Email: orders-mullum@santosorganics.com.au
  • Phone: 02 6684 3773
  • Home delivery available via third party delivery service, their fee will charged at drop off using Square (credit card facility) – cost of delivery is $15 within a 5km radius of the Mullumbimby store (for delivery to other locations please call us to discuss)